FAQs


Lavise Support

Frequently Asked Questions

Everything you need to know about shopping with Lavise. From choosing your furniture to delivery and after-sales support, find answers to the questions our customers ask most.



General Questions

What is Lavise?

Lavise is a furniture studio offering thoughtfully designed furniture for modern homes. Our collection brings together comfort, style and functionality to help you create spaces that feel distinctly yours.

Where is Lavise based?

Lavise is based in Udaipur, Rajasthan.

Address:
Sevamandir Road, Opposite Astha Sansthan, Old Fatehpura, Fatehpura, Udaipur, Rajasthan 313001, India.

What products does Lavise offer?

Our collection includes:

  • Sofas
  • Sofa Cum Beds
  • Beds
  • Chairs
  • Centre Tables
  • Dining Tables
  • Other furniture pieces
Are Lavise products made to order?

Many of our furniture pieces are manufactured specifically for each order. Manufacturing and preparation generally take around 7 to 10 days before dispatch, depending on the product and order requirements.

Ordering

How can I place an order?

Browse the Lavise website, select your preferred product and available options, add it to your cart and complete checkout using the available payment methods.

Can I order furniture online?

Yes. You can purchase eligible Lavise furniture directly through our website using our secure online checkout.

Can I customize my furniture?

Customization availability depends on the individual product. If you have a specific requirement regarding dimensions, colour, fabric or other details, please contact our team before placing your order so we can confirm what is possible.

How do I know if my PIN code is serviceable?

Delivery is available to selected PIN codes within India. Serviceability depends on your delivery location, product size and logistics availability.

Is Cash on Delivery available?

No. Lavise currently accepts online prepaid payments only. Cash on Delivery (COD) is not available.

Payment

What payment methods does Lavise accept?

Lavise supports secure online payment methods including:

  • Credit Cards
  • Debit Cards
  • Net Banking
  • EMI
  • Other payment methods displayed at checkout
Is my payment information secure?

Yes. Online payments are processed through secure checkout infrastructure designed to protect your payment information.

Shipping and Delivery

How long does delivery take?

Lavise generally delivers orders within 10–15 days from order confirmation. This timeline includes manufacturing and preparation, dispatch, and transportation. Manufacturing and preparation generally take approximately 7–10 days as part of this overall timeline..

Actual delivery time may vary depending on the product, destination, logistics partner, weather, road conditions and other circumstances.

Do you offer free shipping?

Yes. Lavise offers free standard doorstep delivery on all orders to serviceable PIN codes within India. No standard shipping charges are added to eligible orders.

Which areas does Lavise deliver to?

Lavise currently delivers to selected PIN codes within India. Delivery availability is determined based on the destination, product size and logistics availability.

Is installation or assembly included with delivery?

Standard delivery is doorstep delivery only. Lavise does not currently provide installation or assembly services.

Can I track my order?

Where tracking is available, tracking information or a tracking link will be shared after your order has been dispatched.

Delivery Inspection

What should I do when my furniture arrives?

We strongly recommend inspecting your furniture carefully before accepting the delivery.

Check for:

  • Visible damage
  • Scratches
  • Tears
  • Breakage
  • Any other noticeable issues

We also recommend taking clear photographs and recording an unboxing video whenever possible.

What if my furniture arrives damaged?

If your furniture arrives damaged, please contact Lavise within 24 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the damage
  • An unboxing video, where available
  • A description of the issue

Returns and Refunds

Can I return my furniture if I change my mind?

Furniture purchased from Lavise is generally not eligible for return or exchange due to change of mind, personal preference or incorrect selection.

What if I receive a defective product?

If your product arrives damaged or has a manufacturing defect attributable to Lavise, please contact us within 24 hours of delivery with photographs, videos and your order details.

After reviewing the issue, Lavise may provide an appropriate resolution, which can include a replacement, repair or refund where applicable.

How will I receive my refund?

If a refund is approved, it will be processed to the original payment method. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Furniture Care

How should I take care of my Lavise furniture?

To keep your furniture looking its best:

  • Clean it regularly using methods suitable for the material.
  • Avoid harsh chemicals unless recommended for the material.
  • Protect upholstered furniture from excessive moisture.
  • Avoid conditions that may damage the material or finish.
  • Follow any product-specific care instructions.
Will the colour look exactly like it does on my screen?

Colours may appear slightly different depending on your screen settings, lighting conditions and photography. Natural variations in fabric, texture and finish may also occur between individual furniture pieces.

Customer Support

What if I entered the wrong delivery address?

Please contact Lavise as soon as possible if you notice an error in your delivery details.

Customers are responsible for providing a complete and accurate delivery address and PIN code.

What happens if I am unavailable when my order is delivered?

Customers are responsible for ensuring someone is available to receive the order at the agreed delivery location.

How can I contact Lavise?

Email: sales@lavise.in

Phone / WhatsApp: 0294 796 0055

Lavise - A Furniture Studio
Sevamandir Road, Opposite Astha Sansthan, Old Fatehpura, Fatehpura, Udaipur, Rajasthan 313001, India.



Still Have Questions?

Could not find the answer you are looking for? Our team is here to help you with your product, order, delivery or any other query.