Shipping policy
At Lavise, we carefully manufacture and prepare every order before it is dispatched. This Shipping Policy explains our order processing, delivery timelines, free shipping terms, delivery conditions, and other shipping-related information.
1. Shipping Availability
We currently deliver to selected PIN codes within India. Delivery availability depends on the customer's PIN code, product size, logistics availability, and other applicable factors.
Some remote, restricted, or difficult-to-service locations may not be eligible for delivery. If your PIN code is not serviceable, we may contact you regarding the order and provide an appropriate solution.
2. Order Processing & Manufacturing
Since many of our furniture products are manufactured specifically for each order, our team begins processing and preparing your order after the order is confirmed.
Manufacturing and preparation generally take approximately 7–10 days. This processing time is included within the overall estimated delivery timeline of 10–15 days and is not additional to the delivery period.
Manufacturing time may vary depending on the product, customization, availability of materials, order volume, and other circumstances.
3. Delivery Time
Lavise aims to deliver orders within approximately 10–15 days from the date of order confirmation.
The estimated 10–15 day delivery timeline includes manufacturing, order preparation, dispatch, and transportation to the customer's delivery location.
Delivery timelines are estimates and may vary depending on the destination, product, logistics partner, weather, road conditions, transportation availability, and other unforeseen circumstances.
4. Free Shipping
Lavise currently provides FREE SHIPPING on all orders placed through our website to serviceable delivery locations within India.
There are no standard shipping or delivery charges for eligible orders. Free shipping is automatically applied to your order, and there is no minimum order value required to qualify.
Free shipping covers our standard doorstep delivery service. Additional charges may apply only in exceptional circumstances outside our standard delivery service, such as special handling requirements, difficult-access locations, upper-floor delivery where additional manpower or equipment is required, or re-delivery resulting from customer-related reasons.
5. Delivery Partners
Orders may be delivered through third-party logistics and transportation partners.
The logistics partner may vary depending on the product, delivery location, availability, and other operational requirements.
6. Doorstep Delivery
Our standard delivery service is doorstep delivery only.
The delivery partner will deliver the furniture to the customer's accessible doorstep or the designated delivery point available at the property.
We do not currently provide installation or assembly services. Customers are responsible for arranging installation, assembly, or any additional handling required after delivery.
7. Delivery to Upper Floors
Standard free shipping covers delivery to the customer's accessible doorstep.
If the delivery location is on an upper floor or requires carrying the furniture through stairs, narrow passages, lifts, or other difficult access areas, the customer may be responsible for arranging and bearing any additional handling costs, where applicable.
Customers should ensure that the furniture can be safely moved through entrances, doors, staircases, elevators, corridors, and other access points before placing an order.
8. Delivery Inspection
Customers are strongly advised to inspect the furniture carefully before accepting the delivery.
Please check the product for visible damage, tears, scratches, breakage, or other issues at the time of delivery.
Customers should also take clear photographs and record an unboxing/opening video whenever possible.
If you notice any damage, please document it clearly and contact Lavise as soon as possible.
9. Damage During Delivery
If your furniture is damaged during delivery due to an issue attributable to Lavise Furniture or our delivery arrangements, please contact us within 24 hours of delivery.
Please provide:
- Your order number.
- Clear photographs of the damage.
- An unboxing/opening video, where available.
- A description of the issue.
Our team will review the claim and determine the appropriate resolution in accordance with our Return & Refund Policy.
10. Failed or Unsuccessful Delivery
Customers are responsible for ensuring that someone is available to receive the order at the agreed delivery location.
If delivery cannot be completed because the customer is unavailable, refuses to accept the order, provides an incorrect or incomplete address, provides an incorrect phone number, or otherwise prevents successful delivery, additional re-delivery or transportation charges may apply.
If an order is returned to us because delivery could not be completed, we may contact the customer to arrange another delivery attempt. Any applicable additional transportation or re-delivery costs may be the customer's responsibility.
11. PIN Code & Address Accuracy
Customers are responsible for providing a complete and accurate delivery address and PIN code.
Lavise will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
12. Remote & Non-Serviceable Areas
Certain remote, rural, restricted, or difficult-to-access locations may not be serviceable by our logistics partners.
Even if an order is successfully placed, we may subsequently determine that the destination cannot be serviced. In such cases, we will contact the customer to discuss the available options.
13. Order Tracking
Where tracking is available, customers will receive tracking information or a tracking link after the order has been dispatched.
Tracking information may be provided through email, SMS, WhatsApp, or another communication method associated with the order.
14. Delivery Delays
While we aim to deliver orders within the estimated 10–15 day timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Adverse weather conditions.
- Road or transportation issues.
- Logistics partner delays.
- Strikes or transportation disruptions.
- Natural disasters.
- Government restrictions.
- Unexpected manufacturing or material delays.
- Other unforeseen circumstances.
In the event of such circumstances, we will make reasonable efforts to keep the customer informed and complete the delivery as soon as reasonably possible.
Such delays do not automatically qualify an order for cancellation, return, or refund.
15. International Shipping
At present, Lavise provides delivery within selected PIN codes in India.
We may introduce international shipping in the future. Any international shipping service, if introduced, will be subject to separate shipping charges, delivery timelines, customs requirements, duties, taxes, import restrictions, and other applicable regulations.
16. Contact Us
If you have any questions regarding shipping or delivery, please contact us using the details below:
Lavise - A Furniture Studio
Sevamandir Rd, Opposite Astha Sansthan,
Old Fatehpura, Fatehpura,
Udaipur, Rajasthan 313001, India
Email: sales@lavise.in
Phone / WhatsApp: 02947960055
By placing an order with Lavise, you acknowledge and agree to the terms of this Shipping Policy.