Shipping Policy

 

At Lavise, we carefully manufacture and prepare every order before it is dispatched. This Shipping Policy explains our order processing, delivery timelines, shipping charges, delivery conditions, and other shipping-related terms.

1. Shipping Availability

We currently deliver to selected PIN codes within India. Delivery availability depends on the customer's PIN code, product size, logistics availability, and other applicable factors.

Some remote, restricted, or difficult-to-service locations may not be eligible for delivery. If your PIN code is not serviceable, we may contact you regarding the order and provide an appropriate solution.

2. Order Processing & Manufacturing

Since many of our furniture products are manufactured specifically for each order, please allow approximately 7–10 days for manufacturing and preparation before dispatch.

Manufacturing time may vary depending on the product, customization, availability of materials, order volume, and other circumstances.

3. Delivery Time

The estimated delivery time is approximately 10–15 days.

Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, product, logistics partner, weather, road conditions, transportation availability, and other unforeseen circumstances.

4. Shipping Charges

Shipping charges are not fixed and will be calculated based on the applicable order and delivery location.

The applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Delivery Partners

Orders may be delivered through third-party logistics and transportation partners.

The logistics partner may vary depending on the product, delivery location, availability, and other operational requirements.

6. Doorstep Delivery

Our standard delivery service is doorstep delivery only.

The delivery partner will deliver the furniture to the customer's accessible doorstep or the designated delivery point available at the property.

We do not provide installation or assembly services. Customers are responsible for arranging installation, assembly, or any additional handling required after delivery.

7. Delivery to Upper Floors

If the delivery location is on an upper floor or requires carrying the furniture through stairs, narrow passages, lifts, or other difficult access areas, the customer is responsible for arranging and bearing any additional costs associated with such handling.

Customers should ensure that the furniture can be safely moved through entrances, doors, staircases, elevators, corridors, and other access points before placing an order.

8. Delivery Inspection

Customers are strongly advised to inspect the furniture carefully before accepting the delivery.

Please check the product for visible damage, tears, scratches, breakage, or other issues at the time of delivery.

Customers should also take clear photographs and record an unboxing/opening video whenever possible.

If you notice any damage, please document it clearly and contact Lavise as soon as possible.

9. Damage During Delivery

If your furniture is damaged during delivery due to an issue attributable to Lavise Furniture or our delivery arrangements, please contact us within 24 hours of delivery.

Please provide:

• Your order number.
• Clear photographs of the damage.
• An unboxing/opening video, where available.
• A description of the issue.

Our team will review the claim and determine the appropriate resolution in accordance with our Return & Refund Policy.

10. Failed or Unsuccessful Delivery

Customers are responsible for ensuring that someone is available to receive the order at the agreed delivery location.

If delivery cannot be completed because the customer is unavailable, refuses to accept the order, provides an incorrect or incomplete address, provides an incorrect phone number, or otherwise prevents successful delivery, additional delivery charges may apply.

If an order is returned to us because delivery could not be completed, we may contact the customer to arrange another delivery attempt. Any applicable additional transportation or delivery costs may be the customer's responsibility.

11. PIN Code & Address Accuracy

Customers are responsible for providing a complete and accurate delivery address and PIN code.

Lavise will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

12. Remote & Non-Serviceable Areas

Certain remote, rural, restricted, or difficult-to-access locations may not be serviceable by our logistics partners.

Even if an order is successfully placed, we may subsequently determine that the destination cannot be serviced. In such cases, we will contact the customer to discuss the available options.

13. Order Tracking

Where tracking is available, customers will receive tracking information or a tracking link after the order has been dispatched.

Tracking information may be provided through email, SMS, WhatsApp, or another communication method associated with the order.

14. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Adverse weather conditions.
• Road or transportation issues.
• Logistics partner delays.
• Strikes or transportation disruptions.
• Natural disasters.
• Government restrictions.
• Unexpected manufacturing or material delays.
• Other unforeseen circumstances.

Such delays do not automatically qualify an order for cancellation, return, or refund.

15. Cash on Delivery

Cash on Delivery (COD) is available only for selected products and eligible PIN codes.

COD availability may depend on the product, order value, delivery location, logistics partner, and other applicable conditions.

16. International Shipping

At present, Lavise primarily provides delivery within selected PIN codes in India.

We may introduce international shipping in the future. Any international shipping service, if introduced, will be subject to separate shipping charges, delivery timelines, customs requirements, duties, taxes, import restrictions, and other applicable regulations.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us using the details below:

Lavise - A Furniture Studio
Sevamandir Rd, Opposite Astha Sansthan,
Old Fatehpura, Fatehpura,
Udaipur, Rajasthan 313001, India

Email: sales@lavise.in

Phone / WhatsApp: 02947960055

By placing an order with Lavise, you acknowledge and agree to the terms of this Shipping Policy.