Return & Refund Policy

At Lavise, we take great care to ensure that your furniture reaches you safely and in excellent condition. Your satisfaction and peace of mind matter to us.

We accept returns only in cases where the product arrives damaged during delivery, subject to the conditions and verification process described below.

1. Damaged Product Returns

If your product arrives damaged during delivery, you may request a return and receive a 100% complete refund, provided the damage is verified and your return request is approved by the Lavise team.

Returns are not accepted for reasons other than damage during delivery.

2. 24-Hour Reporting Window

Any damage must be reported to the Lavise team within 24 hours of delivery.

Requests submitted after the 24-hour reporting period may not be eligible for return or refund.

The 24-hour period begins from the time the product is delivered to the customer or the delivery address provided while placing the order.

3. Unboxing Video Is Mandatory

To be eligible for a damaged-product return, the customer must record a continuous and unedited unboxing video while opening the package.

The video should clearly show:

• The outer packaging and packaging condition.

• Any visible damage to the packaging.

• The package being opened.

• The complete product as it is being removed from the packaging.

• The damaged area of the product, if applicable.

The unboxing video must be submitted to the Lavise team along with the damage report.

Failure to provide a suitable unboxing video may result in the return request being rejected.

4. How to Report Damage

If your product arrives damaged, please contact the Lavise team within 24 hours of delivery and provide:

• Your order number.

• Photographs of the damaged product and packaging.

• The complete unboxing video.

• A brief description of the damage.

Our team may request additional photographs, videos, or information if required to assess the claim.

5. Damage Verification

Once your claim is received, the Lavise team will review the submitted unboxing video, photographs, and other supporting evidence.

The return request will be approved only after the reported damage has been verified by our team.

Lavise reserves the right to reject a return request if:

• The damage cannot be verified.

• The required unboxing video is not provided.

• The damage was caused after delivery.

• The damage appears to have resulted from improper handling, misuse, modification, or installation.

• The damage claim is submitted after the 24-hour reporting period.

6. How to Contact Us

For any damage or return-related request, please contact us with your order number, photographs/videos of the product, and a description of the issue.

Email: sales@lavise.in

Phone / WhatsApp: +91 02947960055

Brand: Lavise - A Furniture Studio

By placing an order with Lavise, you acknowledge and agree to the terms of this Return & Refund Policy.

7. Return Pickup

If the damage claim is approved, Lavise will arrange the return of the product.

Customers are requested to keep the product and its packaging safely and in substantially the same condition until the return pickup is completed.

The return pickup process may vary depending on the customer's location and the logistics partner available in that area.

8. Refund Policy

Once the damage has been verified and the return has been approved, Lavise will provide a 100% complete refund for the eligible order.

The refund will be initiated within 7 business days after the return is approved and the required return process has been completed.

The time taken for the refund to reflect in the customer's bank account, card, or original payment method may vary depending on the customer's bank, payment gateway, or financial institution.

9. Returns Not Covered Under This Policy

Returns are not accepted for:

• Change of mind.

• Change in colour preference.

• Change in design or style preference.

• Product no longer being required.

• Difference in personal preference or expectations.

• Minor variations in colour, texture, grain, or appearance that are inherent to the material or manufacturing process.

• Damage caused after delivery due to misuse, negligence, improper handling, or installation.

• Any damage reported after the 24-hour reporting period.

This policy applies specifically to damage that occurred during delivery.

10. Customized or Made-to-Order Products

Products that are customized or made specifically according to the customer's requirements are not eligible for return or refund due to a change of mind or change in preference.

However, if a customized or made-to-order product arrives damaged during delivery, the customer may submit a damage claim in accordance with the same 24-hour reporting and unboxing-video requirements described in this policy.

11. Order Cancellation

If you wish to cancel an order, please contact Lavise as soon as possible.

Orders that have already entered the manufacturing, customization, processing, or dispatch stage may not be eligible for cancellation.

Any applicable cancellation or refund will be assessed based on the status of the order at the time the cancellation request is received.

12. Important Instructions

Please do not discard the original packaging if you discover damage.

Keep the product, packaging, and all related materials safely until the Lavise team has completed the verification process and, where applicable, the return pickup has been completed.

For your protection, we strongly recommend recording the entire unboxing process in one continuous video from the sealed package through the complete opening and inspection of the product.

Important Note

Lavise's Return & Refund Policy applies to purchases made through the Lavise.in and is subject to applicable consumer protection laws and regulations.