Return & Refund Policy

 

At Lavise, we take great care to ensure that your furniture is properly manufactured, packed, and delivered. Since our products are furniture items, we do not accept returns or exchanges for change of mind, personal preference, incorrect selection, or any other reason not caused by us.

1. Damaged or Defective Products

We will accept a return or provide an appropriate resolution only if the product is damaged or defective due to an issue from our side.

If your product arrives damaged, you must:

• Contact us within 24 hours of delivery.
• Provide clear photographs and/or videos showing the damage.
• Keep the original packaging and product in the condition in which it was received until we provide further instructions.
• Provide your order number and relevant details when contacting us.

Our team will review the evidence and determine whether the damage is covered under this policy.

2. Products Not Eligible for Return

Returns will not be accepted for:

• Change of mind or personal preference.
• Incorrect size, color, design, or product selected by the customer.
• Normal wear and tear.
• Damage caused by improper handling, installation, use, or maintenance.
• Damage caused after the product has been accepted and delivered without reporting the issue within the specified period.
• Minor variations in color, texture, grain, or finish that are normal characteristics of furniture.
• Any damage caused by the customer or a third-party transporter arranged by the customer.

3. Refunds

If we determine that the product is eligible for a return due to damage or a manufacturing issue from our side, we may offer:

• A replacement, where available;
• Repair of the affected part/product; or
• A refund, where appropriate.

If a refund is approved, it will be processed to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

4. Return Shipping

If the return is approved because the product was damaged or defective due to our fault, Lavise will coordinate the return process and, where applicable, bear the reasonable return shipping cost.

For returns that are not covered by this policy, we will not be responsible for return shipping costs.

5. Delivery Inspection

We strongly recommend that customers inspect the product carefully at the time of delivery. If you notice any visible damage, please document it with photographs/videos and contact us immediately.

6. How to Contact Us

For any damage or return-related request, please contact us with your order number, photographs/videos of the product, and a description of the issue.

Email: sales@lavise.in

Phone / WhatsApp: +91 02947960055

Brand: Lavise - A Furniture Studio

By placing an order with Lavise, you acknowledge and agree to the terms of this Return & Refund Policy.