Return Policy

At Lavise, we carefully inspect and pack every product before dispatch. Since our furniture is made, packed, and shipped specifically for our customers, we generally do not accept returns.

1. No-Return Policy

All furniture purchased from Lavise is non-returnable once delivered, except in cases where the product is received damaged or defective due to an issue on Lavise's side.

We encourage customers to carefully review the product details, dimensions, images, and specifications before placing an order.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect attributable to Lavise, please contact us as soon as possible after delivery.

To help us resolve the issue, you may be required to provide:

  • Clear photographs of the damaged or defective product
  • Photographs of the packaging
  • A short video showing the issue, where applicable
  • Your order number and contact details

After reviewing the information, Lavise will determine the appropriate resolution, which may include repair, replacement, or refund, depending on the nature of the issue.

3. Issues Not Covered

Returns, replacements, or refunds are generally not provided for:

  • Change of mind after placing an order
  • Incorrect product selection by the customer
  • Differences in personal preference regarding colour, appearance, or comfort
  • Minor variations that naturally occur in furniture
  • Damage caused after delivery due to misuse, improper handling, or negligence
  • Normal wear and tear
  • Products modified or altered by the customer or a third party

4. Order Cancellation

Orders may be cancelled within 1 hour of placing the order.

After the 1-hour cancellation window, cancellation may not be possible because the order may have already entered processing or production.

If a cancellation is approved and payment has already been made, the applicable refund will be processed to the original payment method. Refund processing and credit timelines may vary depending on the payment provider or bank.

5. Delivery Inspection

We recommend that customers inspect the furniture carefully at the time of delivery. If you notice visible damage, please document it with photographs or video and contact Lavise promptly.

6. How to Contact Us

For return, damage, refund, or cancellation-related queries, please contact us:

Lavise – A Furniture Studio
📞 +91 2947960055
📧 sales@lavise.in
💬 WhatsApp: +91 2947960055

You can also visit our Contact Us page.

Note: By placing an order with Lavise, the customer acknowledges and agrees to this Return & Refund Policy.